FAQ

1. What is PitchX?

PitchX is more than a store—it’s a soccer hub. From durable match balls to everyday training gear, we’re here to support your game at every level.

2. How long does shipping take?

Shipping times vary depending on the product and your location. Typically, orders are delivered within 3–7 business days. Some items may arrive sooner, and tracking information will be provided once your order ships.

3. Do you offer tracking for my order?

Yes! Once your order is shipped, you’ll receive a tracking number so you can follow your package every step of the way.

4. What if my order is lost or damaged?

We’re here to help! If your order is lost, damaged, or incorrect, contact our customer support team, and we’ll resolve the issue promptly with a replacement or refund.

5. Can I return or exchange an item?

Yes! We accept returns and exchanges within 14 days of delivery. Items must be unused and in original packaging. Please contact us for the return process.